Palafox Hoteles
About Us
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A way of understanding hospitality
Our Essence
At Hoteles Palafox, we believe that true hospitality goes beyond offering a place to sleep. It is about creating spaces with soul, attending to every detail, so that each person feels welcome from the moment they cross our doors. A philosophy that puts those who choose us at the center and turns every stay into an unforgettable experience of shared stories.
Our history
The origin of Palafox
Everything began in 1952 with the opening of Hotel Goya in Zaragoza. That first hotel marked the beginning of a way of understanding hospitality that, over time, would give rise to Palafox Hoteles. An Aragonese group, part of the company Zaragoza Urbana, which has grown true to its roots and a clear idea of excellence: approachable, well-cared-for, and with its own identity.
Today, Palafox Hoteles has six hotels in Zaragoza and Cádiz. Buildings with soul that engage with the city to create exclusive experiences. Each hotel is unique, an invitation to create stories worth telling, but all with a clear respect for the environment and honest hospitality.
Mission and Vision
What drives us and where we are heading
Mission:
To create hospitality experiences that exceed the expectations of those who choose us, through high-quality services, genuine care and a constant commitment to excellence in every detail.
Vision:
To be a benchmark in bespoke hospitality: hotels with their own personality, capable of meeting the demands of the most discerning markets without relinquishing our Aragonese identity and the values that define us.
Our values:
Each value is not just a word: it is a way of doing things.
- Authenticity is leading with truth.
- Commitment is living with a mission.
- Empathy with the customer is exceeding their ever-growing expectations.
- Enthusiasm is putting heart into everything we do.
- Team is bringing our voices together.
- Excellence is reaching the highest through the smallest details.
All of this in the service of one overarching purpose: to turn our clients’ dreams into real experiences. Create excitement. Make every stay worth remembering.
Art
Stays that look and feel
Art is part of the DNA of Palafox Hoteles. On the walls of our hotels, you will find a carefully curated selection of works by renowned artists that adds depth and visual identity to each of our spaces, accentuating their distinctive aesthetics and sophisticated atmosphere.
Architecture and Design
Unique spaces with a designer's touch
The footprint of interior designer Pascua Ortega, awarded the Gold Medal for Fine Arts, defines some of the group’s most emblematic hotels. Creator of elegant and sophisticated environments, with antique pieces that coexist harmoniously with contemporary lines.
In parallel, the architecture of Hotel Hiberus bears the signature of Elías Torres and José Antonio Martínez Lapeña, National Architecture Award winners. A minimalist and luminous design that, combined with the Nordic style of Arne Jacobsen, engages with the surrounding environment.
Sustainability
Commitment to the Environment
Ecology is for us a way of looking at the world and conducting our activities sustainably. A clear example of this is the Hotel Playa Victoria, designed from its conception to operate entirely with electric energy and thermal utilization of the underground. Thanks to an innovative heat pump system that extracts underground seawater, we achieve approximately 75% of the energy needed for air conditioning and hot water without relying on fossil fuels, without emissions, and without noise or visual pollution.
Our ecological sensitivity extends to every corner: we implement thermostatic faucets and flow reducers that save 30% of water, solar control glass to optimize energy, and we use noble and durable materials such as stainless steel, natural wood, and oyster shell stone sourced entirely from demolitions, thus ensuring coastal protection and preventing aesthetic degradation.
Awards and Recognitions
What they say about us
Our constant effort to achieve excellence, the highest quality, and respect for the environment is reflected in the numerous awards and certifications that endorse our trajectory:
Sustainability and Environment:
- Environmental Management Certificate according to the UNE EN ISO 14001 standard (since 2003).
- Certified with the S for Sustainability (since 2024).
- TUI UMWELT CHAMPION award, placing us among the 100 hotels in the world with the best environmental management (2004, 2006, and 2007).
- Prince Felipe Award for Business Excellence in the category of Energy Saving and Efficiency (1996).
Quality and Excellence:
- ‘Q’ for Quality awarded by the Spanish Institute for Quality Tourism (since 2002).
- Hotel Quality Award in Andalusia granted by the Andalusian Hospitality Federation (2005).
Architecture and Local Recognition:
- Gran Hotel Awards for Hotel Initiative in the Architecture category (1995).
- Gaditano of the Year Award granted by ONDA CERO (2004).
- Hércules Award (2004) and Nomination for the Argantonio Award (2004), both by the Cádiz Marketing Club