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Palafox Hotels has the well-being of its guests and employees as a major part of its identity. Its mission is to provide value and quality services that guarantee the fulfillment of the highest expectations thanks to the trust placed in us.


1.-SAFE TOURISM CERTIFIED HOTELS ACCORDING TO ICTE PROTOCOL

SAFE TOURISM CERTIFIED HOTELS ACCORDING TO ICTE PROTOCOL

For a safe stay we have implemented a series of measures in all our hotels to reduce the possibility of infection by coronavirus SARS-CoV-2 based on the criteria published by the Ministry of Health and developed by the ICTE. These sanitary hygiene processes are carried out in each and every area of our hotels, from management to staff, throughout our reception, floors, catering, kitchens and maintenance areas.


2.- DIGITALISATION OF OUR SERVICES AND COMMUNICATION SYSTEMS. PRE-CHECK-IN ONLINE

From now on our guests will be able to check in online prior to their arrival at the hotel, which will allow us to speed up the formalities before the start of their stay and also ensure correct distancing from our staff.

DIGITALISATION OF OUR SERVICES AND COMMUNICATION SYSTEMS. PRE-CHECK-IN ONLINE

3.- TAKE YOUR TEMPERATURE

TAKE YOUR TEMPERATURE

For your safety during your stay and that of our team we invite you to take your temperature.


4.- ENFORCEMENT OF RULES ON SOCIAL DISTANCING

We want you to enjoy a safe environment where safety distances are maintained. We have reorganised our furniture and our spaces to create entry and exit flows, and displayed signs that will allow you to move comfortably through our facilities.

ENFORCEMENT OF RULES ON SOCIAL DISTANCING

5.- PROTECTION FOR OUR GUESTS AND EMPLOYEES

PROTECTION FOR OUR GUESTS AND EMPLOYEES

Your safety is our priority. Our employees will be perfectly equipped and protected to receive you. We have placed screens on our counters.

All our guests will have access to disinfectant gel, disposable gloves and handkerchiefs in different areas of the hotel.


6.- PROTOCOLS FOR CLEANING AND DISINFECTING ROOMS AND COMMUNAL AREAS

Both rooms and communal areas comply with the cleaning procedures recommended by ICTE'S SAFE TOURISM.

We have increased the frequency of cleaning and disinfection of reception areas, corridors, bathrooms, halls, restaurants, cafés and terraces.

PROTOCOLS FOR CLEANING AND DISINFECTING ROOMS AND COMMUNAL AREAS

7.- SECURITY MEASURES AND ADAPTATION OF CATERING SERVICES

SECURITY MEASURES AND ADAPTATION OF CATERING SERVICES

In this first phase, we offer complete individual breakfasts so you can enjoy them in your room or on our terraces.

We have established security protocols in our cafés and restaurants by reducing capacity, controlling demand and defining protocols.

We have done the same with our suppliers, with protocols for receiving raw materials, and waste handling and collection.


8.- CONTINGENCY PLAN AND SPECIALISED TRAINING OF OUR STAFF

Before their incorporation, all our workers have undergone a medical check that certifies their good health. This situation will be checked daily.

They have also received specific training for the correct implementation of safety and hygiene measures and protocols.

Regarding your stay, we have established protocols in case of symptoms related to COVID-19.

CONTINGENCY PLAN AND SPECIALISED TRAINING OF OUR STAFF

9. - MOBILE COMMUNICATION & INFORMATION WITH QR CODES

MOBILE COMMUNICATION & INFORMATION WITH QR CODES

You have access to all the latest information quickly and safely by means of QR codes as well as on our website.


10.- SAFETY PROTOCOLS IN SWIMMING POOLS

We are aware that our swimming pools will see more activity in the coming months.

In addition to intensifying cleaning and disinfection measures, the furniture will be placed at the required safety distance and we have established an appointment service to ensure everyone's enjoyment.

SAFETY PROTOCOLS IN SWIMMING POOLS

11. - CONTROLLED CAPACITY OF COMMUNAL AREAS AND TERRACES

CONTROLLED CAPACITY OF COMMUNAL AREAS AND TERRACES

In all the spaces of our hotels we have provided information on maximum capacities, in compliance with our security measures.


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