The Palafox, Reina Petronila and Hiberus, 5-star Hotels, Goya and Alfonso, 4-star Hotels (Zaragoza Urbana, S.A.) and the Hotel Playa Victoria, S.A., a 4-star Hotel, being aware that their hotel activity can generate impact on the Environment and that customer satisfaction is sustained in its business culture, express their commitment to Quality and the Environment through the following basic principles:

• Ensuring Compliance with applicable Law on Quality and the Environment and other voluntary requirements.
• Commitment to Continuous Improvement, establishing its goals and objectives which, revised, ensure that, day by day, service improves and there is a growing awareness of prevention of environmental pollution. Innovation as a way to advance to Business Excellence.
• Material Resources Management. The installations offer the customers comfort and safety. Their conservation and operation are one of our primary objectives.
• Human Resources Management. Aware of the enormous value of human assets in the hotels, there is a commitment to continuous training and the figures of the internal and the external customer will be placed at the same level: A happy and motivated collaborator and a well-attended customer.
• Extending the Commitment beyond the Organization, involving suppliers and customers. Raising the awareness of all, the future of generations to come.

This is a declaration of intentions and principles which provides the framework of company action, revised periodically and at the disposal of the collaborators and the general public.

Zaragoza, Abril 2008

Antonio Presencio
Director División